GENERAL SALES TERMS
Thank you for visiting the SapphoSandals website.
We recommend that you read the following terms and conditions carefully before using the website.
We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us email@example.com or call +30 210 2206981, Monday to Friday: 10:00AM – 15:00AM GMT +2
The use of the website www.sapphosandals.com, the subscription and the transaction (submission of order) implies the acceptance of the present terms and the conclusion of a sale agreement with the present terms.
Your Agreement with Us
Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase. The Agreement is concluded only when we have accepted your order by sending you a Confirmation Form (with the date of conclusion of the Agreement being the date shown on that Confirmation Form).
Payment can be made using any of the methods listed on this web site [payment] and will be debited when we have accepted your offer to purchase.
Our acceptance of your order to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given.
Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.
Shipping and Delivery Details
All deliveries are subject to stock availability and authorization of your payment.
All shipments are made from our Company FREE OF CHARGE through international couriers.
We shall endeavor to ship the Goods you have ordered within 5 working days after we receive your payment, as long as the goods selected are marked as “in stock”. Delivery time following shipment depends on country of destination. The average delivery time following shipment is 3-5 working days. If there are any delays we will notify you of such delay as soon as possible. We can either deliver your order to the billing address of the card used for payment, or you can specify an alternative address such as a workplace, university or friend/family address at the checkout.
Non EU-Customers ,and Other Customers Non USA ,Non Australia and Non UAE shall be subject to any charges that may arise from customs clearance, extra local bank charges etc. for which our company shall bear no liabilities.
1.1. Except as provided otherwise below, the Products shall be delivered to the address indicated by the Customer in the Order. A signature will be required upon delivery of the Products. SAPPHO and its third party delivery services provider will not be responsible for verifying the identity of the person signing to accept delivery.
If an Order contains one or more Pre Ordered and/or Personalised Products, Products may be delivered separately with multiple shipments as they become available. If an Order does not contain any Pre Ordered and/or Personalised Products, the Customer may have the option to have the Products delivered separately or together.
1.2. SAPPHO shall not process or deliver any Order addressed to a post office box or accept any Order from a Customer who SAPPHO suspects may not be a natural person (for example, a company or other incorporated entity).
1.3. SAPPHO shall not be responsible for any delay in delivery or failure to deliver Products if the Customer’s delivery address as provided on the Order form is incorrect, inaccurate or incomplete.
1.4. SAPPHO will endeavour to deliver the Products purchased within 30 (thirty) days of the date that SAPHHO accepts the Order, or in respect of Pre Ordered Products or Personalised Products or any Order including a Pre Ordered Product and/or Personalised Product, on or around the estimated delivery date for any Pre Ordered Product and/or Personalised Product included in the Order shown to the Customer in the Product page description and / or in the Shopping Bag. However, if an unforeseen event that is outside the reasonable control of SAPPHO or its third party delivery services provider affects the delivery of the Order, then SAPPHO or its third party delivery services will not be liable for any loss, damage, cost or expense suffered or incurred by the Customer as a result of the delay in delivering the Order.
1.5. Any date of delivery provided by SAPPHO is an estimate only and SAPPHO will not be liable for any loss or damage caused if the Order is not available or delivered by that date. Similarly, any delay does not relieve the Customer from the Customer’s obligation to accept delivery of and pay for the Order.
1.6. If SAPPHO does not deliver the Products within the timeframe set out above, the Customer may request that SAPPHO provide a revised delivery date estimate for when the Products will be delivered to the Customer.
1.7. Either SAPPHO or the Customer may immediately terminate the Order if the Product(s) ordered are not delivered by the revised delivery date estimate provided by SAPPHO . SAPPHO will promptly refund to the Customer any payments made for the terminated Order.
1.8. The Customer’s sole remedy for any failure to deliver his/her Order shall be the right to cancel or terminate the relevant Order and receive a full refund of any ammount paid to SAPPHO in respect of that Order.
1.9. SAPPHO reserves the right to split an Order into multiple shipments according to availability of the Products. SAPPHO shall inform the Customer by email if it intends to do this.
1.10. The Customer will receive an email containing a shipment tracking code and a unique link that will allow the Customer to monitor the delivery (subject to delivery status information being provided to SAPPHO by its third party delivery services provider).
1.11. If a Customer has any queries relating to shipment or delivery, he/she may contact SAPPHO's Client Service by email at: firstname.lastname@example.org
1.12. For Orders that are delivered to the Customer’s address, the Customer shall bear the risk of loss or damage to the Products from the moment that they are delivered in accordance with section 1.1(when signature required ) . For Orders that are delivered to a store in accordance with section 1 risk of loss or damage to the Products will pass to the Customer at the time that the Products are collected by the Customer.
2. Product Conformity
2.1. At the time of delivery, the Customer must check that the packaging and any seals are intact, undamaged, and not wet.
2.2. To the maximum extent permitted by applicable law, SAPPHO disclaims and excludes all other terms, conditions and warranties in relation to the Products and services whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
3. Returns and refunds - Withdrawal
3.1. Except in the case of Personalised Products indicated not returnable, Customers may withdraw from the contract in respect of all or any Products ordered and request to return those Products within 14 days of the date of delivery of the Order. In the event that Products in an Order are delivered separately, the period of 14 days for a particular Product shall begin on the delivery date of that Product.
3.2. In order to exercise the right of withdrawal, Customers must follow the procedure set out in the Return Instructions stated on the website.
3.3. Provided that the Customer complies with the procedure set out in the Return Instructions, the courier appointed by SAPPHO shall collect (printed label included) the parcel containing the Products to be returned at no charge to the Customer. Returns shipped outside GR have a 20€ return shipping charge. This fee will be deducted from your original refund.
3.4. If, on the other hand, the Customer does not comply with the procedure set out in the Return Instructions, the return costs and any liability for loss, theft, damage or delay in the return of the Products to SAPPHO shall be borne by the Customer.
3.5. The Customer may request the address that the Products must be returned to by contacting SAPPHO at the following email address: email@example.com
3.6. The Customer must return the Products which he/she has decided to return without undue delay and, in any case, within fourteen (14) days of the date that the Customer notifies SAPPHO that he/she wishes to return some or all of the Products.
3.7. Products must be returned in the same condition in which they were delivered and should be in their original packaging. The Customer must ensure that the Products are undamaged and complete, never been used or worn and returned in their original packaging, equipped with all the labels, tags and security tags, correctly attached in their original positions as they were received with.
3.8. SAPPHO shall check the packaging, labeling and condition of each Product returned, and that the Product has been returned in a manner that meets all of the conditions and requirements set out above.
3.9. SAPPHO reserves the right to reject the return of Products that appear to have been damaged, deteriorated, stained or appear to be in a condition that indicates that they have been used for purposes other than those which are strictly necessary for the Customer to ascertain the nature and features of the Product purchased.
3.10. In the event the return is rejected, SAPPHO shall send a specific notice to the Customer and shall consequently not proceed to credit the amount paid by the Customer, reserving the right to recover compensation for any damage attributable to the Customer.
3.11. SAPPHO shall refund any amounts due for the Products returned within seven (7) days of receiving the Products and verifying they are in the required condition.
3.12. The refund shall be made by crediting the amount paid by the Customer with the same payment method to the same card or account used for the purchase. SAPPHO is not responsible for the time required by financial institutions to process refunds.
3.13. SAPPHO shall confirm the refund to the Customer by email.
3.14. SAPPHO shall not be under any obligation to refund any delivery costs paid by the Customer in respect of the Products.
3.15. The return of Products under this section is only permitted in respect of purchases made on the Website.
3.16. SAPPHO will not be responsible for any delay or failure to perform or comply with its obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond SAPPHO’s reasonable control.
Security and Data Protection
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order. We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments.
Your privacy and confidence will be respected at all times. The security of your transaction is important to us and to prevent any details being seen by unauthorized persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor.
Distance Selling Regulations
Under the Distance Selling Regulations, you have fourteen working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us.
If you wish to cancel the Agreement under the Distance Selling Regulations, you must notify us of this fact in writing and send your notification to us by e-mail or post within the cooling-off period. Full contact details are set out below.
On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods or we will refund to you the price you paid for the Goods. Unless you originally received substitute goods, you will be liable for the costs of returning the Goods to us, and we will not reimburse you for this.
Goods must be adequately sealed in the original packaging. Fully complete the returns form included with the delivery package, this will ensure that you receive your refund or replacement goods promptly; please make sure that you have addressed the package clearly with our address. Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package. THIS DOES NOT APPLY TO SALE, MADE TO ORDER AND PREORDER ITEMS.
Limitation of Liability
Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or willful misconduct, or fraud or misrepresentation on our part.
To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence. We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law. Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.
No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising. Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.
IMPORTANT: IN THIS CLAUSE YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can email us firstname.lastname@example.org or call +30 210 2206981, Monday to Friday: 10:00AM – 15:00AM GMT +2.
Or write at :
MCD Mediterranean Commerce Development
1-3 Dousmani st
+30 210 2206981
Glyfada 16675 Greece
We shall respond to any communication received by us as quickly as we can.
Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with Greek law and you agree to submit to the non-exclusive jurisdiction of the Greek courts. You are responsible for compliance with any applicable laws of the country from which you access our website.
PERSONAL DATA PROTECTION – PRIVACY STATEMENT
Respect of your personal data and privacy of these data is of our main concern. Though we harmonize it with the rules of transparency and all the other rules and obligations imposed by the new GDPR .
WHO IS RESPONSIBLE FOR YOUR DATA
“we”, “our”, mean the above company registered in Greece. We control the ways that your personal data are collected and the purposes for which they are used by our company, being aware that your personal data are valuable so we do all our effort to protect them and allow you to have access to all your legal rights.
Our policy regulates the data of both the visitor of our website as well as our e-shop and is about the process of your personal data. If anyone does not agree with such policies, he is free to quit either our website or the e-shop.
PERSONAL DATA THAT WE COLLECT
When you access our website: www.sapphosandals.com or you subscribe to our e-mail service or register to events through specific online or offline forms, you might provide us with personal data such as your name, address, e-mail address, phone number and gender.
Web server logs are retained on a temporary basis and then are deleted from our systems.
In order to perform any transaction through the “Sapphosandals” e-shop and to place any order of the company’s products, you will be asked to provide some personal data which are necessary for such a transaction, your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you also ask us to issue an invoice you may be asked to give your fiscal number as well. If you do not give us all of the information that we need, we may not be able to complete your order.
We reassure you that we ask the minimum of the data required for the transaction. With the use of the website you provide your explicit consent to “MCD MEDITERRANEAN COMMERCE DEVELOPMENT” to process the relevant personal data in order to fulfil the placed order and you declare that all the information given, are true and accurate.
THE WAY THAT WE PROCESS YOUR PERSONAL DATA
These data are kept in our records as long as the transaction is in track. After the completion of the transaction and the period of time that is legally required for any possible review or return of the goods, your data are kept securely stored after the process of ‘pseudonymisation’
HOW AND WHY WE USE YOUR PERSONAL DATA
Our company may proccess your personal data for keeping records of your interests and keep you informed about offers, sales and relevant to our activities, news. We may also use them to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested, or To improve our website in order to better serve you, or To allow us to better service you in responding to your customer service requests or To administer a contest, promotion, survey or other site feature or To quickly process your transactions or To send periodic emails regarding your order or other products and services.
RIGHT TO INFORMATION, ACCESS, OPPOSE AND DELETE
With respect to your Personal Data, you retain, among other things, the rights to information, access, opt-out and deletion ("right to be forgotten"), as specifically set out in Articles 13-22 of the Rules of Procedure. In this context, at any time you may have access to your Personal Data that we maintain in databases to modify, correct or update this data, even to oppose - at any time and for any reason - the processing of Personal Data relating to you, as well as to revoke your consent with regard to their processing or to request their permanent deletion from the Company's records. To do this, please follow the steps that will be listed each time in the message you receive through the relevant communication medium (such as e-mail or SMS messages).
If you wish to withdraw your consent from all our newsletter and your consent to the use of your Personal Data for marketing, promotional products and / or services, then you can use the unsubscribe link ') as indicated in the messages you have received. Alternatively, you can contact our Customer Service Department by e-mail email@example.com or by phone at +30 210 2206981. Please note that we may need to ask you to verify your identity before proceeding with your request.
You may also at any time request that your Personal Data maintained in our records be permanently deleted, by contacting our Customer Service Department via e-mail firstname.lastname@example.org or by telephone at +30 210 2206981 (CET+1 working hours). We will respond within thirty (30) working days of receipt of your request. If we do not respond or our response is not considered by you to be satisfactory, you have the right to appeal to the Data Protection Authority and request an examination of our response or omission of our action.
In the event of a deletion request from you:
(a) We will cease to use and make available your Personal Data (unless otherwise required or required by law).
(b) We will delete all of your Personal Data from our databases other than those contained in emails, correspondence or other documents that we may hold in order to be able to prove the terms of our contractual relationship with you or as otherwise provided by the applicable legislation.
(c) Taking into account the technology available and the cost of implementation, we will take reasonable technical and organizational measures to inform other data processors processing on our behalf your Personal Data, as specifically mentioned above, that you have requested the deletion by them (the executors processing) of any links to such data or copies or reproductions of such Personal Data.
Please note that we may need to ask you to verify your identity before proceeding with your above-mentioned request.
SECURITY OF YOUR PERSONAL DATA
We are committed to taking appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage to personal data. Your personal data, after the completion of the purchase of any good are transmitted across the internet securely using high- grade encryption.
Our company has taken all the necessary technical measures and precautions to ensure the security and the appropriate use of your data. However, not any technical measure of electronic storage through is 100% secure.
Our company shall process the above data in accordance with the GDPR (EU 2016/ 679) and the relevant national and EU legislation (i.e. Law 2472/1997).
Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.
Our company keeps the right to amend this policy if necessary in order to be complied to the relevant legislation.