GENERAL SALES TERMS
Thank you for visiting the SapphoSandals website.
We recommend that you read the following terms and conditions carefully before using the website.
We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us [email protected] or call +30 694 850 0919, Monday to Friday: 10:00AM – 15:00AM GMT +2
The use of the website www.sapphosandals.com, the subscription and the transaction (submission of order) implies the acceptance of the present terms and the conclusion of a sale agreement with the present terms.
Your Agreement with Us
Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase. The Agreement is concluded only when we have accepted your order by sending you a Confirmation Form (with the date of conclusion of the Agreement being the date shown on that Confirmation Form).
Payment can be made using any of the methods listed on this web site [payment] and will be debited when we have accepted your offer to purchase.
Our acceptance of your order to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given.
Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.
Shipping and Delivery Details
All deliveries are subject to stock availability and authorization of your payment.
All shipments are made from our Company FREE OF CHARGE through international couriers.
We shall endeavor to ship the Goods you have ordered within 5 working days after we receive your payment, as long as the goods selected are marked as “in stock”. Delivery time following shipment depends on country of destination. The average delivery time following shipment is 3-5 working days. If there are any delays we will notify you of such delay as soon as possible. We can either deliver your order to the billing address of the card used for payment, or you can specify an alternative address such as a workplace, university or friend/family address at the checkout.
Non EU-Customers ,and Other Customers Non USA ,Non Australia and Non UAE shall be subject to any charges that may arise from customs clearance, extra local bank charges etc. for which our company shall bear no liabilities.
We hope you’re happy with your new “SapphoSandals” purchase!
Please see our return/exchange policy below.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached to the sandals and/or the box and the original packaging included.
Sandals must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
The films on the sole (top and bottom) should not be removed while trying the slides. Sandals must be returned with the films attached at the top and bottom of the sole.
When trying on footwear, please take care not to mark the soles or damage the shoe box. We highly recommend when trying on the sandals to stand on a carpet in order to protect the soles with unpleasant markings.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To return an eligible items first send us an email at : [email protected] ,we will answer in within one week and we will give you all the instructions on how to ship back the sandals at No Cost. We will email you a preprinted and prepaid return label to be used by the Courier company that we will communicate you.
After your item is received and inspected we will send you an email and whether meets our policy will proceed for the refund
1. The refund is always credited to the payment method with which the original purchase was made
2. The refund is always credited in the same currency as the original purchase
3. The refund is always credited to the purchaser’s account
4. The time it takes to receive your refund depends on the payment method or your credit card provider.
Security and Data Protection
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order. We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments.
Your privacy and confidence will be respected at all times. The security of your transaction is important to us and to prevent any details being seen by unauthorized persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor.
Distance Selling Regulations
Under the Distance Selling Regulations, you have fourteen working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us.
If you wish to cancel the Agreement under the Distance Selling Regulations, you must notify us of this fact in writing and send your notification to us by e-mail or post within the cooling-off period. Full contact details are set out below.
On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods or we will refund to you the price you paid for the Goods. Unless you originally received substitute goods, you will be liable for the costs of returning the Goods to us, and we will not reimburse you for this.
Goods must be adequately sealed in the original packaging. Fully complete the returns form included with the delivery package, this will ensure that you receive your refund or replacement goods promptly; please make sure that you have addressed the package clearly with our address. Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package. THIS DOES NOT APPLY TO SALE, MADE TO ORDER AND PREORDER ITEMS.
Limitation of Liability
Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or willful misconduct, or fraud or misrepresentation on our part.
To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence. We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law. Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.
No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising. Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.
IMPORTANT: IN THIS CLAUSE YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can email us [email protected] or call +30 697 815 7945, Monday to Friday: 10:00AM – 15:00AM GMT +2.
Or write at :
MCD Mediterranean Commerce Development
1-3 Dousmani st
Glyfada 16675 Greece
We shall respond to any communication received by us as quickly as we can.
Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with Greek law and you agree to submit to the non-exclusive jurisdiction of the Greek courts. You are responsible for compliance with any applicable laws of the country from which you access our website.
PERSONAL DATA PROTECTION – PRIVACY STATEMENT
Respect of your personal data and privacy of these data is of our main concern. Though we harmonize it with the rules of transparency and all the other rules and obligations imposed by the new GDPR .
WHO IS RESPONSIBLE FOR YOUR DATA
“we”, “our”, mean the above company registered in Greece. We control the ways that your personal data are collected and the purposes for which they are used by our company, being aware that your personal data are valuable so we do all our effort to protect them and allow you to have access to all your legal rights.
Our policy regulates the data of both the visitor of our website as well as our e-shop and is about the process of your personal data. If anyone does not agree with such policies, he is free to quit either our website or the e-shop.
PERSONAL DATA THAT WE COLLECT
When you access our website: www.sapphosandals.com or you subscribe to our e-mail service or register to events through specific online or offline forms, you might provide us with personal data such as your name, address, e-mail address, phone number and gender.
Web server logs are retained on a temporary basis and then are deleted from our systems.
In order to perform any transaction through the “Sapphosandals” e-shop and to place any order of the company’s products, you will be asked to provide some personal data which are necessary for such a transaction, your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you also ask us to issue an invoice you may be asked to give your fiscal number as well. If you do not give us all of the information that we need, we may not be able to complete your order.
We reassure you that we ask the minimum of the data required for the transaction. With the use of the website you provide your explicit consent to “MCD MEDITERRANEAN COMMERCE DEVELOPMENT” to process the relevant personal data in order to fulfil the placed order and you declare that all the information given, are true and accurate.
THE WAY THAT WE PROCESS YOUR PERSONAL DATA
These data are kept in our records as long as the transaction is in track. After the completion of the transaction and the period of time that is legally required for any possible review or return of the goods, your data are kept securely stored after the process of ‘pseudonymisation’
HOW AND WHY WE USE YOUR PERSONAL DATA
Our company may proccess your personal data for keeping records of your interests and keep you informed about offers, sales and relevant to our activities, news. We may also use them to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested, or To improve our website in order to better serve you, or To allow us to better service you in responding to your customer service requests or To administer a contest, promotion, survey or other site feature or To quickly process your transactions or To send periodic emails regarding your order or other products and services.
RIGHT TO INFORMATION, ACCESS, OPPOSE AND DELETE
With respect to your Personal Data, you retain, among other things, the rights to information, access, opt-out and deletion ("right to be forgotten"), as specifically set out in Articles 13-22 of the Rules of Procedure. In this context, at any time you may have access to your Personal Data that we maintain in databases to modify, correct or update this data, even to oppose - at any time and for any reason - the processing of Personal Data relating to you, as well as to revoke your consent with regard to their processing or to request their permanent deletion from the Company's records. To do this, please follow the steps that will be listed each time in the message you receive through the relevant communication medium (such as e-mail or SMS messages).
If you wish to withdraw your consent from all our newsletter and your consent to the use of your Personal Data for marketing, promotional products and / or services, then you can use the unsubscribe link ') as indicated in the messages you have received. Alternatively, you can contact our Customer Service Department by e-mail [email protected] or by phone at 210-7400090. Please note that we may need to ask you to verify your identity before proceeding with your request.
You may also at any time request that your Personal Data maintained in our records be permanently deleted, by contacting our Customer Service Department via e-mail [email protected] or by telephone at +30 6944 396455 (CET+1 working hours). We will respond within thirty (30) working days of receipt of your request. If we do not respond or our response is not considered by you to be satisfactory, you have the right to appeal to the Data Protection Authority and request an examination of our response or omission of our action.
In the event of a deletion request from you:
(a) We will cease to use and make available your Personal Data (unless otherwise required or required by law).
(b) We will delete all of your Personal Data from our databases other than those contained in emails, correspondence or other documents that we may hold in order to be able to prove the terms of our contractual relationship with you or as otherwise provided by the applicable legislation.
(c) Taking into account the technology available and the cost of implementation, we will take reasonable technical and organizational measures to inform other data processors processing on our behalf your Personal Data, as specifically mentioned above, that you have requested the deletion by them (the executors processing) of any links to such data or copies or reproductions of such Personal Data.
Please note that we may need to ask you to verify your identity before proceeding with your above-mentioned request.
SECURITY OF YOUR PERSONAL DATA
We are committed to taking appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage to personal data. Your personal data, after the completion of the purchase of any good are transmitted across the internet securely using high- grade encryption.
Our company has taken all the necessary technical measures and precautions to ensure the security and the appropriate use of your data. However, not any technical measure of electronic storage through is 100% secure.
Our company shall process the above data in accordance with the GDPR (EU 2016/ 679) and the relevant national and EU legislation (i.e. Law 2472/1997).
Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.
Our company keeps the right to amend this policy if necessary in order to be complied to the relevant legislation.